Politique de remboursement

Return Policy

Thank you for choosing Selen. We strive to provide high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we're here to help. Please read our return policy carefully to ensure a smooth process.

At Selen, we understand that sometimes a product may not meet your expectations. That's why we offer a hassle-free return process. We've outlined the details below to make it easy for you to return or exchange your  purchase.

 

Overall Return Policy:

• Returns accepted within 14 days of purchase.

• Free shipping labels is provided for returns.

• No restocking fee.

We believe in making returns as transparent and straightforward as possible.

 

To initiate a Return and Refund:

Please send an email to contact@selenitaly.com. Include the order number and reason for return/exchange.

Items sent back to us without first requesting a return will not be accepted. 

 

Return - Next Steps:

Our customer support team is here to assist you throughout the return process. We aim to provide timely responses to your inquiries and keep you informed every step of the way.

To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

A return label will be provided via email for free.

Returns will need to be sent to the following address: 

YOCABE C/O ESHOP LOGISTIC srl // SELEN

VIA I MAGGIO, 1

20070 SAN ZENONE AL LAMBRO (MI)

 

Refund - Next Steps:

Upon receiving in our warehouse the returned product and our team's product inspection we will refund the purchase amount if the above mentioned conditions are met.

We will notify you upon receiving and inspecting your return, informing you of the approval status. If approved, you’ll receive an automatic refund to your original payment method within 10 business days. Please note that bank or credit card processing times may affect refund posting.

 

Exchanges:

If you prefer an exchange, we will initiate the return process while concurrently creating a new order for the desired product. Once we receive the return, we will promptly ship the new product. Please note there is a one-time limit for this exchange process.

 

European Union 14-Day Cooling Off Period:

For merchandise shipped into the European Union, you have the right to cancel or return your order within 14 days without justification. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

 

Damages and Issues:

Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect, so we can promptly address the issue. We appreciate your trust in Selen.

If you have any further questions or concerns, please don't hesitate to reach out to contact@selenitaly.com.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.